![]() Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. ![]() It is your responsibility to check this page periodically for changes. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You can review the most current version of the Terms of Service at any time on this page. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Please read these Terms of Service carefully before accessing or using our website. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Hotpack KSA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Throughout the site, the terms “we”, “us” and “our” refer to Hotpack KSA. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. P.O.Box: 25067 Al-Khalidiya District, Amer Muhammad Bin Abdul Rahman Road, Riyadh, Kingdom of Saudi Arabia (excluding damaged/defect products or wrong products delivered by Hotpack Global team) or send your item to Hotpack Packaging The Customer will need to pay the shipping charges (30 SAR) for any product return. If you need to exchange it for the same item, send us an email at Shipping ![]() We only replace items if they are defective or damaged. Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Items on promotion (if applicable) There is often some processing time before a refund is posted. ![]() Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days from the date of cancellation. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item not in its original condition is damaged or missing parts for reasons not due to Hotpack Global teams error. The customer will need to Call our Customer Service Department on +966 539181020 or fill our Return request form to initiate the return process. Used, damaged or altered products may not be returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Items may be returned or exchanged with 14 days of receipt in case of product defect. ![]()
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